Roof Damage Right Now?
We're On It.

24/7 Emergency Dispatch. We answer every call. Insurance claim starts immediately. Tarping scheduled at first daylight for crew safety.

Live dispatch — answering calls right now

Call 24/7 Emergency Dispatch

(605) 983-7050

What Happens When You Call

From Your Call to Roof Secured

We've designed our emergency response for safety AND speed. Here's exactly what to expect.

1

You Call — We Answer

Day or night. A real person at Star Roofing answers your call within seconds. No voicemail, no callback queue.

Immediate · 24/7

2

Immediate Intake & Triage

We document your situation, get photos by text/email if possible, and assess severity. We'll guide you through what to do RIGHT NOW to limit damage.

First 5 minutes

3

Insurance Claim Starts NOW

We help you file the insurance claim immediately — even at 2 AM. Early documentation is critical for your claim approval.

Within 30 minutes

4

Priority Scheduling for Tarping

Physical tarping and emergency repairs are scheduled for the first available daylight hours. Working a roof in the dark or during an active storm risks our crew's lives — we don't compromise on safety.

First daylight

What to Do RIGHT NOW

Here's how to limit damage between now and when our crew arrives.

Move valuables away from the leak. Cover furniture and electronics with plastic sheets or trash bags. Move important items to dry areas.

Catch the water with buckets. Use multiple containers. Empty them often. Place towels around the buckets to catch splash.

Take photos and videos. Document EVERYTHING — the leak, water damage, ceiling stains, and any visible roof damage from the ground. Insurance will need this.

Turn off electricity to affected areas. If water is near outlets, light fixtures, or electrical panels, switch off the breaker for that zone.

Punch a small hole in sagging ceilings. Counter-intuitive but critical — a bulging ceiling will collapse if not drained. Place a bucket below and use a screwdriver to release the water.

DO NOT climb on your roof in the dark, during a storm, or in winter. Hospitals see hundreds of homeowner roof falls every storm season. Wait for our crew. We have OSHA fall protection equipment.

Why Call Star Roofing

Why Black Hills Homeowners Trust Our Dispatch

Real People, 24/7

No phone trees. No callback queue. We answer.

Hail Damage Advocates

We start your insurance claim the moment you call.

Priority Scheduling

Emergency calls jump to the front of our schedule.

Local to Black Hills

Family-owned in Rapid City since 2016.

156+ Five-Star Reviews

Real Google reviews from real homeowners.

Licensed & Insured

Full SD licensing, OSHA-compliant crew.

Don't Wait. Every Hour Costs You.

Water damage compounds fast. Mold can start in 24 hours. Call now — we’re on it the moment you do.

24/7 Emergency Dispatch

(605) 983-7050

Not an Emergency?

Schedule a Free Inspection

If your roof isn’t actively leaking but you suspect storm damage, send us your info and we’ll schedule a free inspection within 48 hours.

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Emergency Roof FAQ

Why don't you tarp at night or during the storm?

Crew safety. Working on a wet, dark roof during active weather is the leading cause of roofing fatalities. We answer your call immediately and start the insurance claim, but physical work waits for first daylight when our crew can work safely with proper fall protection.

Will my insurance cover the emergency tarp?

Yes. Most homeowners insurance policies cover emergency mitigation (including tarping) under your dwelling coverage. We document everything for your claim. Acting fast actually HELPS your claim — insurers expect you to take reasonable steps to limit damage.

How much does emergency tarping cost?

Standard emergency tarping ranges from $400-$1,800 depending on roof size and damage extent. Most insurance policies reimburse this cost. We'll give you a clear estimate before any work begins.

Can I tarp my own roof to save money?

We strongly recommend against it. Beyond the safety risk, an improperly installed tarp can blow off in wind (causing more damage), fail to seal properly (leak continues), or void your insurance claim. A professional tarp lasts 30-90 days and protects your claim documentation.

Do you handle the full roof repair after tarping?

Yes. We're a full-service roofing company. After emergency tarping, we work with your insurance to schedule the permanent repair or replacement. Most customers stay with us for the full project — we already know your roof.

Your Roof. Your Home.Our Emergency.

The Hail Damage Advocates of the Black Hills. Family-owned in Rapid City since 2016. We answer your call 24/7 and treat every emergency like it’s our own home.

Tap Below to Call Now

(605) 983-7050